Shipping policy

Blooms The Chemist Essendon – Skin Clinic & Website Shipping Policy

1. Introduction and Scope

This Shipping Policy applies to orders placed through the Blooms The Chemist Essendon website (the "Website"), including general pharmacy products and Skin Clinic products dispensed or supplied to your address, whether from open stock or prepared by our compounding lab.

We do not ship internationally, and orders can only be delivered within Australia. Shipping to regional and remote locations may take longer than the timeframes below.

2. Delivery Fees

Standard Shipping: Free on orders over $90, or $8.95 flat rate for orders under $90, Australia wide.
Express Shipping: $4.00 on orders over $90, or $12.95 flat rate for orders under $90, Australia wide.
Refrigerated Shipping: $16.95 flat rate, Australia wide, on every order requiring cold-chain delivery, regardless of order value. Refrigerated items are always sent via Express Shipping to minimise time in transit.
Click & Collect: Available free of charge from Blooms The Chemist Essendon.

3. Delivery Timing

Our team works quickly to process orders, and we partner with Australia Post to deliver them as soon as possible.

Orders are dispatched Monday to Friday, excluding public holidays. We aim to get all orders into the post within 2 hours of receiving them. Orders received after 3pm will be dispatched the following business day.

Standard Shipping: Typically arrives in 2–7 business days for metro areas.
Express Shipping: Typically arrives in 1–3 business days for metro areas.
Refrigerated Shipping: Sent via Express and typically arrives in 1–3 business days for metro areas, packed to maintain cold chain for the duration of transit.

Shipping to regional and remote locations will vary and may take longer.

4. Authority to Leave

For most orders, Authority to Leave is the default. This means that if no one is home, Australia Post will leave your parcel in a safe and secure location at your address. If a suitable place isn't available, the parcel will be taken to your nearest Australia Post office or collection point for collection.

Some items require extra care and a signature on delivery:

Pharmacy-only, pharmacist-only and prescription products;
Skin Clinic compounded and refrigerated products; and
All orders over $500.

For added convenience, general (non-refrigerated, non-prescription) orders can also be delivered to Australia Post parcel lockers and PO Boxes.

Refrigerated, compounded and prescription items cannot be sent to a parcel locker or PO Box, as they require careful, timely handling to a residential or business address.

5. Shipping Compounded, Refrigerated and Prescription Skin Clinic Products

Compounded creams and treatments, and any product requiring refrigeration (for example, certain prescription actives or bespoke formulations), are shipped with extra care.

Refrigerated Shipping

These items are always sent via our Refrigerated Shipping option (see Section 2) and dispatched with cold-chain packaging, including insulated packaging and ice packs, to protect the product in transit.

Signature Required

As set out in Section 4, these items require a signature on delivery and cannot be left under Authority to Leave, sent to a parcel locker, or sent to a PO Box.

Dispatch Timing

Compounded orders are dispatched within the same 2-hour window as other orders, provided all required ingredients are in stock and the formula is an established formula that does not require novel compounding.

Where a formula requires novel compounding or ingredient sourcing, dispatch will take longer. We will contact you with an estimated timeframe before your order ships.

On Arrival

Please refrigerate your product as soon as it arrives and check that it has stayed cool during transit.

If a refrigerated or compounded item arrives visibly warm, damaged, or not as prescribed or recommended, please contact us immediately using the details in Section 6 so we can assess it under our Returns Policy.

Discreet Packaging

All Skin Clinic orders are shipped in plain, unbranded outer packaging.

6. Order Tracking

Once your order has been shipped, you'll receive a tracking code. You can check the status of your order using this code.

If you'd like help with tracking, please contact us at:

Email: essendon@blooms.net.au
Phone: (03) 9379 2158

Last updated: 17 September 2026